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Settlement Operations Analyst in Montreal at Pivotal Payments

Date Posted: 5/3/2018

Job Snapshot

Job Description

As Settlement Operations Analyst, you will identify and process both ACH and Transaction rejects. You will be responsible for reviewing accounts to validate and update merchant banking information. As part of daily tasks you will also update internal tracking, create reporting, notify merchants of rejects, fix reject issues, place merchants on hold, monitor hold accounts and resubmit rejects to get funds.

Responsibilities:

  • Identifying rejects using back-end reporting and settlement systems (e.g. e-connections and Green screens)
  • Placing merchants on hold and monitoring hold accounts
  • Updating multiple Internal CRM and tracking databases when rejects are reprocessed
  • Creating reports using Excel
  • Communicating to merchants
  • Fixing rejects and resubmitting to get funds, requiring detail oriented and logic reasoning
  • Updating bank account information
Thank you for your consideration.

Job Requirements

Qualifications or skills required:

  • Minimum 1 year experience within Credit Card processing industry, banking experience is a plus (preferably ACH)
  • Good practical knowledge Excel and MS Access
  • Customer service experience
  • Sound judgment, strong problem solving and analytical skills.
  • Excellent written and verbal communication skills in English, French 
  • Resourceful person that can take initiative
  • Ability to work in a fast paced growing environment

Working Language:

  • English (written and spoken) is the language used 99% of the time, as work colleagues and clientele are both geographically dispersed within and outside of Quebec
  • Internal communications between colleagues occur in English or in French, depending on the parties involved. Strategic suppliers are located outside of Quebec
  • A basic knowledge of French is required for any position located within Quebec. English is required for this position, as it could report to someone outside of Quebec, and requires frequent out of province communications

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